S W A P Z Y P R I V A T E L I M I T E D
Privacy Policy
Terms & Conditions
Introduction
By accessing or using Swapzy, you agree to comply with these Terms & Conditions. Swapzy acts as a technology platform connecting buyers and sellers and does not directly own or sell products.
User Eligibility
use Swapzy, users must:
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Be at least 18 years old
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Provide valid registration details
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Complete required verification processes
Account & Verification
Users must:
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Maintain accurate account information
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Keep login credentials secure
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Complete KYC verification when required
Marketplace Transactions
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All marketplace payments must be completed through Swapzy
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Cash on Delivery (COD) is not supported
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Payments are released to sellers only after buyer confirmation
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Swapzy may hold payments during dispute reviews
Seller Responsibilities
Sellers must:
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Provide accurate product descriptions
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Upload genuine product images
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Disclose defects, damages, or repairs
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Sell only legally owned products
Buyer Responsibilities
Buyers should:
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Carefully review listings before purchase
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Verify product details through chat if needed
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Record an unboxing video for dispute claims
Delivery & Shipping
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Delivery is managed through approved logistics partners
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Sellers must dispatch products within the specified timeframe
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Failed or refused deliveries may attract charges
Returns & Refunds
Returns or refunds are allowed only for:
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Wrong or damaged products
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Products significantly different from the listing
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Seller non-dispatch
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Verified fraud cases
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Approved refunds are processed to the original payment method.
Prohibited Items
Users cannot list or sell:
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Illegal or counterfeit goods
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Weapons or explosives
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Drugs or restricted substances
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Adult or obscene content
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Financial or identity documents
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Live animals or wildlife products
Account Suspension
Swapzy may suspend or terminate accounts involved in:
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Fraudulent activity
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Fake listings
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Policy violations
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Abuse or illegal conduct
Limitation of Liability
Swapzy acts only as a marketplace facilitator and is not responsible for:
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Product quality or authenticity
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User disputes outside platform policies
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Delivery delays caused by third parties
Governing Law
These Terms are governed by the laws of India.
Privacy Policy
Introduction
Swapzy respects user privacy and is committed to protecting personal data in compliance with applicable Indian laws.
Information We Collect
We may collect:
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Name, email, and phone number
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Delivery and pickup addresses
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Transaction information
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Product listings and uploaded media
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Device and technical information
Swapzy does not store card details, UPI PINs, OTPs, or Aadhaar data.
How We Use Your Data
Your data is used for:
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Account registration and verification
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Transaction processing
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Fraud prevention and security
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Delivery coordination
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Customer support and dispute resolution
Data Protection
Swapzy uses:
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Encrypted communication
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Secure cloud infrastructure
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Access controls and monitoring systems
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Data protection safeguards
Third-Party Sharing
Limited information may be shared with:
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Payment providers
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Delivery partners
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Security and fraud prevention services
Swapzy does not sell user data to advertisers.
Data Retention & Deletion
Users may request account deletion at any time. Certain records may be retained temporarily for:
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Legal compliance
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Fraud prevention
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Taxation and dispute handling
Children’s Privacy
Swapzy is intended only for users above 18 years of age.
Policy Updates
Swapzy may update this Privacy Policy from time to time. Continued use of the platform indicates acceptance of updated policies.